If you’ve managed to secure a scratchcard win, the process for claiming it varies depending on whether it is a paper ticket or an online game. Understanding the differences could help you manage your claim more efficiently.
It might also be useful to know what documentation or checks may be required, such as proof of identity. UK Gambling Commission (UKGC)-licensed providers in the UK follow defined rules to ensure any payouts are processed securely.
This guide explains how claims usually work for both paper and digital scratch cards.
Can You Claim Scratch Card Winnings Online?
Paper scratch cards purchased from a shop or supermarket cannot be claimed via a website. Claims are usually made in person, either at the retailer that sold the ticket or at a location specified on the card, depending on the value. Claim instructions and payout limits are typically printed on the back of the card.
Online scratch cards operate differently. Any winnings are added to your account balance once the game concludes. Withdrawals then follow the site’s standard procedures, which may include verification checks where required by law.
Each operator has its own withdrawal rules and processing times. Checking the payments page or terms and conditions could provide guidance on what documents might be required and how withdrawals are handled.
If you decide to try your hand at scratchcards, remember to do so responsibly and within your means; never wager more than you can afford to lose.
How To Claim Scratch Card Winnings
Claiming a win depends on the type of card you have. 
For physical scratch cards in the UK, small wins are often paid by the retailer. Larger prizes may need to be claimed through the operator directly, either using a prize claim form or by visiting a specified location. Very high-value prizes, above £50,000, are typically arranged with the operator and require verification of identity and payment details. The ticket itself should provide instructions and thresholds for each game.
For online scratch cards, any winnings are added to your account balance and can usually be withdrawn in line with the site’s withdrawal policies and any necessary verification requirements.
Withdrawal limits and processing times differ between operators. Sites may request documents such as proof of identity or payment details. Checking the payments or FAQ section could clarify the requirements.
Can You Claim Old Scratch Cards?
Scratch cards have a claim period. The expiry date is often printed on the back of the ticket. If the period has ended, the prize may not be processed.
For example, National Lottery scratch cards typically have a 180-day claim period from the game’s official closing date. After this period, retailers cannot pay out and the operator will not process the win. Reviewing cards promptly may help prevent delays.
For online scratch cards, any potential winnings should appear in your account immediately. Account balances may become subject to inactivity rules over time, which should be outlined in the operator’s terms.
How To Claim A Damaged Scratch Card
Damaged scratch cards are assessed individually. The operator needs to verify the ticket, typically through readable barcodes, serial numbers, and game panels.
If verification requires manual review, the card may be sent to the address listed in the claim instructions along with a completed prize claim form. Providing details such as the place and date of purchase, and any supporting documents, may assist the process.
Play Scratch Cards Online
If you want to try scratch cards from home, our Online Casino has a wide range available on mobile and desktop. Tickets start from just a few pence, so you can choose options that suit your budget.
Our site is licensed and regulated in the UK, with clear information on deposits and withdrawals. New players can create an account in minutes, and there is help on hand if you need it. You will also find practical tools to help set limits and manage your play.
Explore our scratch cards to see how digital play works, review the payout information, and decide what might fit your style.
Whether you prefer a quick in-store claim or a simple online withdrawal, understanding the process means you can enjoy your games and collect any potential winnings smoothly.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.
*All values (Bet Levels, Maximum Wins etc.) mentioned in relation to these games are subject to change at any time. Game features mentioned may not be available in some jurisdictions.