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What To Do If An Online Casino Won't Pay?

Can casinos refuse to pay after you have won? Yes, absolutely. So, if that happens, what should you do?

There are various reasons why casinos may refuse to give you your winnings, and, depending on the reason, there are some steps you could follow to resolve it.

What Can You Do If An Online Casino Refuses To Pay Money?

Playing casino or slots games and actually winning is one of the most exciting things that can happen to players. And you would think the claiming process is simple. You win and withdraw your winnings. In most cases, the process is as simple as that.

However, there are some cases where getting access to your winnings is not that simple or even possible at all. While that situation may feel hopeless, there are processes you can follow to get it sorted.

Casinos have terms and conditions regarding your play, deposits and withdrawals. Sometimes, players may try to trick and take advantage of a casino, so the terms and conditions are there for the casino to protect itself from such incidents.

So, if a casino refuses to pay, first check if the below does not apply to you. It's worth noting that each casino will have its own terms and conditions, but these are usually the standard:

  • You did not submit your verification documents, or they cannot be verified.
  • You are in violation of the terms and conditions.
  • You have created multiple accounts using different names.
  • You are not under one of the casino's jurisdictions but were able to play using a VPN
  • You are underage - the minimum legal gambling age in the UK is 18.
  • You have not met the wagering requirements.
  • Your bank account or any chosen withdrawal method belongs to someone else.

If none of these applies to you, follow the casino's complaint process and lodge a complaint. If no resolution is reached, you may contact third-party resolution places such as The Pogg or the UK Gambling Commission (UKGC). 

Can Licensed Casinos Refuse To Pay?

The answer to this question is yes. As mentioned above, casinos have the right to refuse to pay if you have violated their terms and conditions. However, payment refusal without a valid reason is not common in a licensed casino. You would expect this issue from unlicensed casinos who just want to take your money.

As a result, it is important to ensure that you play casino and slot games at a reputable, licensed casino like Wizard Slots. Identifying licensed casinos is easy. They usually have their certification number and the third-party auditing companies readily available for players on their website.

Can You Sue Online Casinos For Not Paying Out?

Generally speaking, casinos are allowed to refuse to pay out if they suspect foul play from your side. However, you can sue them if they are not giving you any valid reasons why they are refusing to pay you.

Firstly, casinos are required to pay out players' winnings. That is part of the binding contract you sign when you register as a member. So, if you believe you have been wrongfully denied payments of your winnings and are confident you haven't violated any conditions, you may sue the casino.

Likewise, casinos can sue you too if they have paid you your winnings but later found foul play on your side. 

Protect Yourself By Playing At A Safe Online Casino

The easiest way to ensure you never have to worry about being cheated out of your winnings is by playing at a safe and reputable casino. If you play at Wizard Slots casino, you will never have to worry about jumping through hoops to get what you are owed.

We are a trusted, licensed and safe online casino with over 1,000 online casino games to choose from. Our registration process is simple and straightforward, and we always keep your personal information safe and secure.

We are fully licensed and regulated by the UKGC. Additionally, our contact centre is available via email. We also have various payment methods, including Paypal and Pay By Mobile.

Therefore, if you want to protect yourself by playing a safe online casino, you can never go wrong with Wizard Slots.  

The Bottom Line

While casinos are allowed to refuse to make payment when a player wins, it is not a regular occurrence. To prevent this from ever happening to you, ensure that you do not violate the terms and conditions and you do not falsify your personal information.

But most importantly, ensure that you always play from safe and licensed casinos such as Wizard Slots.